Cloudflare 5xx Error Landing ( How To Fix It )

As a website owner, encountering server-side errors can be frustrating, especially when they are unexpected. One of the most common server-side errors is the Cloudflare 5xx error, which is displayed when Cloudflare fails to connect to the origin server. In this article, we will take a closer look at what the Cloudflare 5xx error landing page is and how to troubleshoot it.

What Is the Cloudflare 5xx Error Landing Page?

When a website visitor encounters a 5xx error, it indicates that there is a problem with the origin server, and not with Cloudflare itself. The Cloudflare 5xx error landing page is a customizable error page that is displayed to visitors when Cloudflare encounters a 5xx error.

The page can be customized by website owners to provide information about the error, offer suggestions for what the visitor can do next, and display a message to visitors.

Some common causes of 5xx errors include server overload, server misconfiguration, and server maintenance.

Troubleshooting Cloudflare 5xx Errors

If you are experiencing Cloudflare 5xx errors, there are several steps you can take to troubleshoot the issue. Here are some of the steps you can take:

Step 1: Check with Your Hosting Provider

The first step is to check with your hosting provider to determine the cause of the error. They can help you diagnose the issue and provide a solution.

Step 2: Use Cloudflare Error Analytics

Cloudflare provides Error Analytics per domain, which allows insight into overall errors by HTTP error code and provides the URLs, responses, origin server IP addresses, and Cloudflare data centres needed to diagnose and resolve the issue.

To view Error Analytics, follow these steps:

Navigate to the Cloudflare support portal.
Scroll down to the Error Analytics section.
Click Visit Error Analytics.
Enter the domain to investigate.
A graph of Errors over time is displayed.
Click on a status code in the table beneath the graph to expand traffic error details.

Step 3: Troubleshoot with Origin 5xx Error Tips

When the origin server sends an error, it should include an explanation, which should be displayed by User-Agent, with the exception of a HEAD request. The following errors are typically returned by the origin web server:

500 Internal Server Error
501 Not Implemented
502 / 504 Bad gateway / Gateway Timeout
503 Service Unavailable
505 HTTP Version Not Supported
508 Resource Limit Is Reached

For each error type, the Cloudflare Community provides tips for fixing the issue. Here are some examples:

Step 4: Troubleshoot with Other 5xx Error Tips

In addition to the origin 5xx error tips, the Cloudflare Community also provides tips for fixing other 5xx errors, including:

Step 5: Update Cloudflare Settings

If the issue persists after following the above steps, it may be necessary to update Cloudflare settings. Some settings that may need to be adjusted include:

Security settings
Firewall rules
Page rules

Consulting with Cloudflare support or a developer may be necessary to update these settings.

Conclusion

The Cloudflare 5xx error landing page is a customizable error page that is displayed to visitors when Cloudflare encounters a 5xx error.

Troubleshooting Cloudflare 5xx errors involves checking with your hosting provider, using Cloudflare Error Analytics, and following the tips provided by the Cloudflare Community. Updating Cloudflare settings may also be necessary to resolve the issue.

By following these steps, you can resolve Cloudflare 5xx errors and ensure that your website is running smoothly.