Cloudflare Error 1014 ( How to Fix it )

If you are a website owner or developer who uses Cloudflare, you might encounter “Error 1014: CNAME Cross-User Banned.” This error can be frustrating, but there are several ways to fix it. In this article, we’ll explain what the error is, what causes it, and provide three methods to fix it.

What Does “Error 1014: CNAME Cross-User Banned” Mean?

Firstly, let’s define CNAME records and how they work. A CNAME record maps one domain name to another domain name. When a visitor accesses a domain with a CNAME record, the DNS resolver looks up the IP address for the domain and connects to that IP address. However, when using Cloudflare, CNAME records can cause problems.

What Causes “Error 1014: CNAME Cross-User Banned”?

Cloudflare enables users to set up its CDN on as many domains as they need. However, this can cause problems when a CNAME record is used on a domain that is not using Cloudflare. The error occurs when Cloudflare detects a CNAME record on a domain that it is not allowed to serve. This usually happens when another Cloudflare account is already serving that domain or if the domain is not set up correctly.

How To Fix the “Error 1014: CNAME Cross-User Banned” Error: 3 Methods

Method 1: Contact Cloudflare Support

The first method to fix the error is to contact Cloudflare support. They can help you identify the cause of the error and provide a solution. To contact Cloudflare support, log in to your Cloudflare account and open a support ticket.

Method 2: Disable Cloudflare for the Domain with the CNAME Record

The second method is to disable Cloudflare for the domain with the CNAME record. This will remove the domain from Cloudflare’s CDN and DNS service. To do this, follow these steps:

1. Log in to your Cloudflare account.
2. Click on the DNS tab.
3. Find the CNAME record causing the error and click the orange cloud icon to disable it.
4. Wait a few minutes for the DNS changes to propagate.

Method 3: Replace the CNAME Entry with an A Record

The third method is to replace the CNAME entry with an A record. An A record maps a domain name to an IP address directly, rather than mapping it to another domain name. To do this, follow these steps:

1. Log in to your Cloudflare account.
2. Click on the DNS tab.
3. Delete the CNAME record causing the error.
4. Click “Add record” and select “A” from the dropdown menu.
5. Enter the domain name in the “Name” field and the IP address in the “IPv4 address” field.
6. Click “Save.”

Note: It’s important to note that this method may cause your website to become unavailable if the IP address changes.

Conclusion

In conclusion, “Error 1014: CNAME Cross-User Banned” is a common error that can occur when using Cloudflare. It can be fixed by contacting Cloudflare support, disabling Cloudflare for the domain with the CNAME record, or replacing the CNAME entry with an A record.

If you are a website owner or developer who uses Cloudflare, it’s important to understand how CNAME records work and how to fix this error. By following the steps outlined in this article, you should be able to fix the error and keep your website up and running smoothly.